CGI Pulse Decision EngineCustomer expectations are skyrocketing as the pace of innovation and digitization accelerates. In a competitive digital marketplace, companies are looking to artificial intelligence (AI) and machine learning (ML) to achieve the digital engagement that customers now expect.
Retail innovations to look out for and pitfalls to avoidFrom avatars and non-fungible tokens to “no checkout” stores and in-store robots, Jean-Baptiste Branquart explores disruptive innovations in retail and shares recommendations for harnessing and monetizing the great ideas within your organization.
CGI's RPA consulting services help clients manage organizational and workforce change, harness technology more effectively, and support virtual workforce management.
Many organizations tend to start with RPA due to its efficient implementation, low-risk and rapid return on investment. CGI helps clients go beyond RPA by combining it with enhanced technologies to automate complex decisions, processes and interactions, as well as enable new digital operating models. Our RPA services are part of our end-to-end intelligent automation services.
CGI's approach focuses on your workforce, your processes and the best mix of automation technology. Our RPA experts bring deep knowledge of leading vendor technologies (such as BluePrism, UiPath, Automation Anywhere, Kapow and Work Fusion, among others), along with our own RPA technology (part of our Intelligent Automation Platform).
Proven delivery approach
CGI’s RPA clients realize results such as:
- 20%–50% process cost reduction
- 15% greater transaction throughput capacity
- 20% improved quality, reduced error rates and process variation
- POV live in 4 weeks with €300,000 annual savings and 4 FTE’s freed-up for higher value work
- 1,500+ hours of workload per week delivered by software robot
- 60% reduction in average transaction processing time