As mentioned in my previous blog, consumers across the globe are increasingly interested in FinTech-fueled innovative services, but also much more open to going to other providers beyond their current primary banks, if necessary, to get them. More...

Things have been looking up in many banking markets, with stabilizing economic conditions and record profits reported by numerous banks. However, CGI’s 2017 Global Financial Consumer Survey results reveal the ongoing need for banks to remain vigilant in keeping pace with evolving consumer expectations. More...

In my previous blog, I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. We conduct these interviews each year to get a pulse on clients’ top trends, along with their business and IT priorities, so that we can align our strategies and offerings with their needs. More...

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