Business process services
Helping accelerate clients’ transformation into customer-centric digital organizations
Through industry expertise, emerging technologies, IP-based solutions and world-class contact centers, CGI helps clients become customer-centric organizations by driving omni-channel customer management while enhancing their enterprise functions.
Your digital BPS partner of choice
CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative services include:
-
Collections and billing
-
Customer care
-
Enterprise functions support (HR, finance, sales, facilities)
-
IT help desk (desktop, infrastructure, application support)
-
Quality, compliance and analysis
-
Sales enrollment, order processing and provisioning
-
Servicing, complaints and retention
-
Vendor, employee and customer help desk
Our digital BPS approach enables organizations to predict customer needs and provide proactive resolutions, automate transactions, and deliver high-touch, high-value transactions. We leverage our deep expertise in:
-
BPS-focused IP solutions
In 2017, CGI’s UK-based Service Desk was awarded the 5-Star SDI accreditation. CGI is the only organization in the world to have achieved this standard for five consecutive years.
