Benchmark your organization using the CGI Client Global Insights
CGI consultants compare data among peers, across industries and geographies, based on benchmarking data from a knowledge-base that represents nearly 1 million answers provided from our face-to-face conversations with executives, now averaging 1,500 interviews each year.
Charting the path forward with resilience and adaptability
Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-196,775
business and IT leader interviews
1 million
data points
50/50
split between IT and business executives
The value of Voice of Our Clients interviews: Insights you can act on
Each year as part of our strategic planning program, we conduct the CGI Voice of Our Clients executive interviews with about 1,500 business and IT executives. By better understanding client trends and priorities, we can better align our investments to support client needs while our clients gain insights to help inform their investments and strategies, including:
- The top industry trends and business and IT priorities
- Leading practices from industry peers
- Benchmarking data among peers and across industries and geographies
Learn about the insights from our 2020 interviews in the CGI Client Global Insights Industry reports featured on this page, and about the benchmarking opportunities resulting from this program and knowledge-base.
Explore the 2020 insights
The 2020 CGI Client Global Insights present the findings from our one-on-one interviews with 1,447 executives across the industries and geographies we serve, with the interviews split nearly 50-50 between the periods before and after the pandemic declaration. The unique timing of these strategic conversations provides insights into how business and IT priorities are evolving rapidly. This year, leaders indicate a continued focus on meeting customer and citizen expectations with an increasing demand for agility, automation and analytics.
- Industry trends
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Top trends by impact
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Becoming digital for customers/citizens
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IT modernization
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Optimizing operations
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Cost/budget pressure
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Cybersecurity
Meeting customers' digital needs continues as top trend
Becoming digital to meet customer and citizen expectations is the top trend across industries in 2020 as it was in 2019. However, cost control/budget pressure and optimizing operations both rise in impact compared to last year. Cybersecurity lessens in impact.
Pandemic impacts: In interviews held after the pandemic declaration, executives see a higher impact for cybersecurity as a trend than they do for cost control.
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- Business priorities
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Top business priorities by importance
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Customer/citizen experience
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Becoming digital for customers/citizens
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Optimizing operations
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IT modernization
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Agile supply chain
Customer experience is new top business priority
Executives indicate an increasing focus on the customer experience as well as an emerging priority for supply chain agility. For commercial executives, business agility is the third highest priority; however, government leaders do not cite it. The top constraint to achieving these priorities is now culture change and change management, replacing cost/budget pressure.
Pandemic impacts: In interviews held after the pandemic declaration, the number of executives citing the agile supply chain is much higher.
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- IT priorities
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Top IT priorities by importance
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Becoming digital for customers/citizens
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IT modernization
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Cybersecurity
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Cloud delivery models
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Regulation
Becoming digital is new top IT priority
In 2020, becoming a digital organization rises as the top IT priority ahead of IT modernization this year. Cybersecurity and cloud delivery also rise as priorities.
Pandemic impacts: For interviews after the pandemic declaration, cybersecurity and cloud delivery models rise in importance.
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Industry reports
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A
few
months
ago,
I
shared
with
you
a
fundamental
dilemma
manufacturers
are
facing
as
a
result
of
the
COVID-19
pandemic:
“Should
I
continue
to
focus
on
short-term
measures
to
...
Every
year,
we
conduct
Voice
of
Our
Clients
(VOC)
interviews
to
discover
and
share
the
top
industry
trends
and
business
and
IT
priorities
across
the
industries
we
serve.
Over
the
...
The
COVID-19
pandemic
is
compelling
manufacturers
to
decide
between
continuing
to
focus
on
short-term
measures
to
drive
efficiency
and
reduce
costs,
or
building
resilience
to
better
adapt
to
change.
The
...
CGI’s
U.
S.
operations
commissioned
a
survey
of
more
than
100
utility
professionals
on
the
state
of
innovation
in
the
industry,
including
the
role
of
people,
processes,
and
technology
in
...
In this blog, Jean offer recommendations to accelerate digitization to deliver growth, strengthen market position and build resilience.
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