This CGI blog post discusses how request-to-pay solutions balance customer payments burdens with business cash flow.
Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2020, we conducted in-person interviews ...

people advanced analytics cgicom affecto

  • Monitor, manage and optimize the customer experience
  • Understand customers' expectations of your services
  • Understand user perceptions of your brand, products and services, and implement effective customer retention initiatives
  • Gain unique insight into customer behavior and deliver an excellent customer experience across all touch points and processes. 
  • Radically decrease customer acquisition cost and improve your customer retention ratio
  • Create efficient and appealing services across all customer touch points
  • Clearly identify customers at any point of contact (Identicate® for telecommunications)
  • Be alerted to unplanned events that reduce consumption of network services and hence, reduce revenue
  • Perform timely diagnosis and resolution
  • Offer number portability to help customers smoothly transition to your service.

IDM

CGI’s IP for customer experience management (CEM)

Drawing upon our experience and know-how, CGI has developed intellectual property in the following areas:

  • Semantic search and discovery

  • Behavior prediction models

  • User experience modeling tools and methodologies

  • Real-time customer experience monitoring

  • Real-time customer identification