Driving innovative products and services through digitization
Corporate and transaction banking executives cite technology and digital acceleration as their most impactful macro trend this year as they strive to deliver more innovative offerings. To drive innovation in response to fast‑shifting customer expectations, executives are focusing on modernizing their infrastructures and applications through real-time platforms, digitization, automation, and new delivery models, such as the cloud. The goal is to create a modern IT landscape that is innovative, agile, and automated to drive a better customer experience, cost savings, and increased competitiveness.
As they focus on modernization, executives continue to prioritize securing their businesses, managing mounting and changing regulation and security standards, and optimizing their operations to reduce costs. Access to technology and IT talent, however, remain top constraints to achieving their priorities.
View key findings from our conversations with corporate and transaction banking executives in 2022 below, or download our report.
For more insights on macro trends, including social demographics, climate change, deglobalization, technology acceleration, and supply chain reconfiguration, read our summary.