Business process services

Media center

CGI is confronting the industry’s need for process automation head-on with the release of our next-generation credit management platform, CGI Credit Studio. Utilizing workflows modeled with BPMN, CGI Credit Studio leads to significant improvements to credit operations.

CGI will continue to supply payroll management services for the Volvo Group, with approximately 22,000 employees (in Sweden). Since 2001, Volvo Group has outsourced their entire payroll management process to CGI to increase quality and flexibility, and ensure that it...

CGI is pleased to announce a further five-year extension of its business processing and IT outsourcing contract with Elexon. This will further extend the 21-year relationship between the two companies and will see CGI continue to deliver a wide range...

An accelerator for building a digital organization that drives growth

Under Endesa and CGI’s outsourcing partnership agreement, CGI provides consulting services, systems and solutions, business process services (BPS) and stores, as well as printing and finishing services. With the renewal of the partnership in March 2020, the scope of the...

Endesa and CGI entered into a full outsourcing partnership agreement, which included Endesa’s business-to-consumer operations. Under the agreement, CGI provides consulting services, systems and solutions, business process services (BPS) and stores, as well as printing and finishing services.

Peter Skelton
Peter Skelton

5 recommendations to improve the customer agent experience

September 27, 2021 This CGI blog post five recommendations to improve the customer agent experience.