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Bob Barr
Bob Barr

Six steps for pivoting to a digital culture

July 8, 2021 By Bob Barr In a recent blog on driving digital adoption, I wrote that the Golden Rule of Digital Transformation is, “While the technology is not necessarily easy, delivering the right experience is even harder, and managing the organizational impact...

Collaborating with Michelin to use data for safe, connected and sustainable mobility

Following the COVID-19 outbreak, a Canadian province needed new digital services to help control the spread of the virus, protect citizens and assist affected businesses.

DynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent.

Kathryn Ashton
Kathryn Ashton

Using blockchain to combat counterfeiting in manufacturing

May 6, 2021 Product authenticity plays a huge role in assuring consumer confidence for B2B and B2C businesses. Whether it’s COVID-19 vaccines, industrial goods, car parts or fair-trade chocolate, today consumers want assurance that the product they’ve purchased is genuine. Correspondingly, for manufacturers...

Jean-Baptiste Branquart
Jean-Baptiste Branquart

Listening to the Voice of Our Clients: Informing strategies to drive a shared value future in the retail, consumer and services industry

March 31, 2021 In my previous blog, I talked about the pandemic accelerating the impetus for retail, consumer and services organizations to become truly digital. I also shared how this was a tremendous opportunity to reshape the future and offered six recommendations for...

Annette Trenz
Annette Trenz

Listening to the Voice of Our Clients: Accelerating investments and strategies to drive the future of manufacturing

March 22, 2021 A few months ago, I shared with you a fundamental dilemma manufacturers are facing as a result of the COVID-19 pandemic: “Should I continue to focus on short-term measures to drive efficiency and reduce costs, or on building resilience into...