Retail, Consumer and Services

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Jean-Baptiste Branquart
Jean-Baptiste Branquart

CGI Client Global Insights: Six ways retail and consumer organizations can accelerate their digital journey

2020-11-16 In this blog, Jean offer recommendations to accelerate digitization to deliver growth, strengthen market position and build resilience.

Alan Griffiths
Alan Griffiths

A solution for balancing customer payment burdens with business cash flow

2020-08-07 This CGI blog post discusses how request-to-pay solutions balance customer payments burdens with business cash flow.

Jerome Goudy
Jerome Goudy

Using the online marketplace to enhance customer experience

2020-01-28 The online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Assurances for tech products (replacements, refunds or extended warranties) naturally come to mind, such...

Arnaud Cartigny
Arnaud Cartigny

Data monetization: driving the new competitive edge in retail

2019-12-09 Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization...

André Lindenberg
André Lindenberg

Modernizing on the front lines: Rebuilding and replatforming legacy applications

2019-12-03 According to the CGI Client Global Insights, executives view modernizing their application portfolios as a high priority. In this blog, we share a two-pronged approach for accomplishing this daunting objective: Replatform and Rebuild.

Gianni Rino
Gianni Rino

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

2019-01-11 Retailers that are thriving in today’s disrupted and highly competitive environment have transformed the role of the brick-and-mortar store to effectively bridge the gap between the physical and digital worlds. In fact, contrary to the hype that the physical store...

Jean-Baptiste Branquart
Jean-Baptiste Branquart

Redefining your customer experience transformation strategy through innovation

2019-01-11 Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online ShopperTM study, almost 3 out of 5 shoppers in the U.S. prefer interacting with humans over robots.

Gianni Rino
Gianni Rino

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

2019-01-11 Retailers that are thriving in today’s disrupted and highly competitive environment have transformed the role of the brick-and-mortar store to effectively bridge the gap between the physical and digital worlds. In fact, contrary to the hype that the physical store...