RETAIL AND CONSUMER SERVICES

Actionable data to improve the customer experience and enhance competitiveness

By collecting information from important data sources and linking them together, retail and consumer services companies can use the resulting insights to improve customer experience, create and personalize products and services, and become more competitive.

• Watch our video on understanding the consumer to increase personalization and engagement

• Read our white paper on big data analytics in retail and consumer services 

Rising expectations for a seamless customer experience

Customer expectations for personal, real-time and seamless customer experiences are potentially making existing customer engagement strategies more fragile. Yet, they are also creating opportunities to drive competitive differentiation and strengthen loyalty.

• Watch how digitalization in retail and consumer services is the new normal

• Read how omni-commerce is today's imperative for retail success

CGI's Global Retail and Consumer Services Center of Excellence

Located in Lille, France, our world-class Center of Excellence (CoE) incorporates the latest retail technologies and solutions to help our clients look into their future and identify the type of differentiated experiences they can provide to their end-customers.

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