Meet CGI experts at the NRF 2020 Innovation Lab in New York City from January 11-14 and participate in our private roundtables to explore actionable solutions for optimizing operations and elevating customer experience to the next level.
CGI’s Insights to Action Report presents the global insights and perspectives we gain from listening to our clients, and showcases the innovative work we are doing to support them in becoming digital enterprises.
Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise. Read more about our solutions.
Actionable data to improve the customer experience and enhance competitiveness
By collecting information from important data sources and linking them together, retail and consumer services companies can use the resulting insights to improve customer experience, create and personalize products and services, and become more competitive.
Rising expectations for a seamless customer experience
Customer expectations for personal, real-time and seamless customer experiences are potentially making existing customer engagement strategies more fragile. Yet, they are also creating opportunities to drive competitive differentiation and strengthen loyalty.
CGI's Global Retail and Consumer Services Center of Excellence
Located in Lille, France, our world-class Center of Excellence (CoE) incorporates the latest retail technologies and solutions to help our clients look into their future and identify the type of differentiated experiences they can provide to their end-customers.